Refund Policy

1. Automatic refunds for failed generations

Generation is billed with credits reserved before the job starts. If a generation fails, the reserved credits are returned to your account automatically — no request needed. You will see the refund in your credits dashboard, and a task-failure email confirms it.

2. Credits do not expire

Credits — both the welcome credits and purchased credits — never expire. There is nothing to lose by buying credits and using them later.

3. Refunding a purchase

• •Unused purchased credits: you may request a refund within 14 days of purchase, as long as none of the purchased credits have been spent.
• •Partially used purchases: we review these case by case and may offer a prorated refund for the unused portion at our discretion.
• •Welcome (free) credits and already-consumed generation time are not refundable.

4. How to request a refund

Email support@goodavatar.dev from your account address with the order reference. Purchases are processed by Creem (our merchant of record); approved refunds are issued through Creem to the original payment method, typically within 5-10 business days depending on your bank.

5. Abuse

We may decline refunds for accounts that abuse the refund process, violate our Terms of Service, or show patterns of charge-back fraud. Charge-backs filed without contacting support first may result in account suspension.

6. Statutory rights

Nothing in this policy limits consumer rights you may have under the mandatory law of your country of residence.